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Welcome to the Athena's Rose LLC Frequently Asked Questions page.
If you don't find the answer you're looking for, we're happy to help!
Email: info@athenasrose.com
Our online store is open 24 hours a day, 7 days a week, so you can shop whenever it's convenient for you.
Customer Support Hours
Monday – Thursday: 9:00 AM – 5:00 PM (Eastern Time)
Friday: 10:00 AM – 3:00 PM (Eastern Time)
Saturday & Sunday: Closed (unless otherwise announced)
Holiday schedules and special hours will be posted on our website, social media pages, and, when applicable, sent to our email subscribers.
No. Athena's Rose LLC is an online boutique.
You can shop with us through:
You can also connect with us on Facebook, Instagram, Pinterest, LinkedIn, YouTube, and other social media platforms for new product announcements, promotions, and behind-the-scenes updates.
Many of our jewelry pieces are handcrafted using carefully selected materials such as gemstones, freshwater pearls, wood, glass, leather, and other artistic components.
Because many natural materials are used, each piece is unique. Slight variations in color, texture, grain, and pattern are a natural part of handcrafted jewelry and are not considered defects.
Yes!
Throughout the year we offer promotions, seasonal sales, and exclusive discounts.
Our email subscribers may also receive VIP offers, early access to new collections, and special promotions.
You can subscribe through our website to stay informed.
At this time, we do not accept custom or personalized orders.
However, we do offer select made-to-orderproducts. Processing times for these items are listed in each product description.
Yes!
Our Men's Collection includes a selection of handcrafted necklaces, bracelets, and other accessories.
Orders placed through our website currently ship within the United States only.
Please see our Shipping Policy for complete shipping information.
Most in-stock orders are processed within 1–2 business days.
Made-to-order items generally require 3–6 business days before shipment.
After your order ships, you'll receive a shipping confirmation email with USPS tracking information.
Delivery times vary depending on the shipping method selected during checkout.
We currently ship using the United States Postal Service (USPS).
Available shipping options are displayed during checkout.
Yes!
We currently offer FREE standard U.S. shipping on qualifying orders of $35.00 or more.
Shipping promotions may change from time to time.
We securely process payments through GoDaddy Payments.
Accepted payment methods are displayed during checkout and may include major credit and debit cards.
Athena's Rose LLC does not store your complete payment card information.
If you need to change or cancel an order, please contact us as soon as possible at info@athenasrose.com.
Because many of our products are handmade or prepared shortly after purchase, we cannot guarantee that changes or cancellations can be made once production or shipping has begun.
Please contact us within 5 days of delivery.
Include:
We'll review the situation and work with you to find an appropriate solution.
Yes, eligible returns are accepted in accordance with our Return & Refund Policy.
Please review that policy before placing your order.
Yes!
Gift cards are available and make a wonderful gift for birthdays, holidays, anniversaries, and other special occasions.
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