Return & Refund Policy

 Effective Date: August 2026

At Athena's Rose LLC, we take pride in creating quality handmade jewelry and accessories. We want you to be happy with your purchase, and we are committed to providing fair and reasonable customer service.

Please review the following policy before placing your order.

Returns

If you are not completely satisfied with your purchase, you may request a return within 14 calendar days of the delivery date.

To be eligible for a return, the item must:

• Be unused and unworn.
• Be returned in its original condition.
• Include the original packaging, when possible.
• Show no signs of damage, alteration, or excessive wear.

To initiate a return, please contact us at info@athenasrose.com within 5 days of receiving your order. Once your request is approved, we will provide return instructions.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

• Clearance items
• Most sale or promotional items
• Gift cards (if offered)
• Custom, personalized, or made-to-order items
• Items marked as Final Sale

Handmade Products

Many Athena's Rose LLC products are handcrafted using natural materials, including gemstones, freshwater pearls, wood, leather, bone, shells, and other natural elements.

Because of the unique nature of these materials, slight variations in color, pattern, grain, texture, shape, and finish are normal and make each piece one of a kind. These natural variations are not considered defects and are not grounds for a return or refund.

We encourage customers to carefully review product descriptions, dimensions, and photographs before placing an order. If you have any questions about a product, please contact us before purchasing—we are always happy to help.

Return Shipping

Unless the return is due to our error or a product that arrived damaged or defective, customers are responsible for return shipping costs.

For your protection, we recommend using a shipping service that provides:

• Tracking
• Insurance for the full value of the package

Athena's Rose LLC cannot issue refunds for returned merchandise that is lost or damaged during return shipment.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original method of payment.

Please allow several business days for your financial institution or credit card provider to process the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of our error.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the item and its packaging

We will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Exchanges

At this time, Athena's Rose LLC does not offer direct exchanges.

If you would like a different item, please follow the return process (if eligible) and place a new order for the desired item.

Policy Changes

Athena's Rose LLC reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date.

Questions?

If you have any questions regarding this Return & Refund Policy, please contact us:

Athena's Rose LLC

Email: info@athenasrose.com